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Common Questions:
Here are a few of the most common questions we get asked when making the decision to use Kibly
What Is Kibly?
Kibly is a software tool for Amazon sellers who want more...
...More 5-Star Reviews, More Feedback, and More Sales!
Kibly will help you achieve all of those goals and make it easier for you to run your business efficiently and effectively without spending thousands on software and employees.
We specialize in creating a connection and building rapport between you and your customers through email. Following-up with your customers has been proven to improve the customer experience and get you more 5-star reviews, more feedback, and more sales.
Kibly also provides you with powerful business metrics and customizable alerts that allow you to keep your finger on the pulse of your business, making it easier for you to successfully manage your company and achieve your goals!
See the features page to get a better idea of what Kibly can do for you.
Why Does Kibly Work?
Kibly helps you build a connection with your customers by giving them more value than your competitors.
People want to be noticed, they want to feel important and people are happier about a purchase if they feel as though they made a great purchase from a great company!
Following up with customers gives you the opportunity to introduce your brand, tell them why they made a great buying decision and congratulate them on their purchase, making the entire experience more memorable and enjoyable for them!
If you don't follow up with your customers after the purchase, their buying experience won't stand out to them, and the likelihood of that customer taking the time to leave a review is almost zero.
Research has shown that opening a dialogue with your customers leads to:
- Increased number of Product Reviews
- Increased amount of Seller Feedback
- Higher Seller Feedback ratings
- More repeat purchases
- Higher review scores
- Less complaints
- Fewer returns
Does Kibly Work For All Countries?
Kibly works with nearly every single Amazon marketplace.
See list below for all compatible marketplaces:
- United States
-
Canada
- Mexico
- Germany
- France
- Spain
- Italy
- U.K.
- India
- Brazil
- Australia
Is Kibly TOS Compliant?
Yes!
In order to get the Amazon Developer ID we use to integrate with your Seller Account, Kibly had to be investigated and approved by Amazon. Use Kibly without worrying about getting in trouble with Amazon.
Kibly is a powerful tool, and allows you to customize the messaging you send to your customers, because well...they are your customers! Due to this, it is possible for you to break Amazon's TOS using Kibly, but only if you decide to include something inappropriate or against TOS in your messaging...which we wouldn't recommend!
Does Kibly Really Work?
Since 2014, our team has had the privilege of helping thousands of sellers worldwide to improve their Amazon businesses!
We are proud to be able to partner with entrepreneurs like you to make your lives easier.
Keep scrolling to see what our customers are saying about us!
Is Kibly Easy To Set Up?
Setting Kibly up with your Amazon account takes less than 5 minutes!
When you signup for your account, follow the setup instructions to integrate Kibly's Developer ID with your Amazon Seller Account.
It's as easy as 1-2-3!
Is Kibly Expensive?
Nope!
Our goal here at Kibly is to give you the most value for the least amount of money. That's why your account is Free Forever, you only pay for what you use.
If you use nothing forever, your account will be actually be free forever, and currently comes with sign up bonuses.
With Kibly, there are no signup costs, subscription fees, contracts or obligations.
You only pay for the features you want to use. Even better, the more you use of a feature the cheaper it gets!
Create an account to access pricing for specific features.
Does Kibly Work For Reselling, Private Label & Drop Shipping Businesses?
Yes! Kibly works for all types of Amazon businesses.
Do I Have To Write My Own Follow-Up Emails?
Nope! Kibly comes with our default email templates that have been tried, tested, and optimized to get you results and make sure your customers are satisfied.
Use our 1-Click default scheduler to quickly and easily set them up for all of your products!
If you want to edit your email templates or create your own, feel free. Kibly's emails are fully customizable.
Does Kibly Allow Me To Customize My Email Follow-Up?
Yes! Our templates are easily customizable!
You can edit the style and design of the text, add a PDF attachment, and even include your store logo!
We also offer you the use of our dynamically updating Shortcodes, which allow you to add information like the order ID and buyer name into your email, and it will update automatically every single time!
Does Kibly Work With FBA & Self Fulfilled Products?
Yes! No matter how you fulfill your customers' orders we've got your back!
Will Kibly Help Me Get Reviews?
Yes! It has been proven that by adding more value to your customer's experience via followup, you build trust in your brand and customers are more likely to leave you a review!
Kibly helps you to remind customers to leave a review, by making them feel important and heard!
Positive reviews will increase when you provide your customers with an outlet for their questions and concerns. By giving them a way to reach you via followup, they are more likely to message you with any questions or concerns, instead of leaving a negative review!
It's really a win-win situation.
Will Kibly Help Me Get Feedback?
Yes! When you send follow-up to your customer with pertinent information about their order, they trust you more as a Seller, and are far more likely to leave you positive Seller Feedback right away.
And if they don't know how to leave Seller Feedback, Kibly provides them with a link straight to the feedback page.
Plus, your customers will feel more connected to you, so if something goes wrong... they can let you know, and you can help them get things taken care of!
Avoid the low Seller rating, and use follow-up to increase your positive feedback.
Does Kibly Allow Me To Integrate Multiple Seller Accounts?
Yes, you can integrate multiple Seller accounts to your Kibly account!
You can add a new marketplace if you sell in different countries, or just add another Seller account that you have or manage to your existing Kibly account.
If you manage multiple Amazon accounts and want to use Kibly, no worries! They are kept completely separate on our platform.
It's completely free to add a new marketplace too, just pay for what you use!
"I can't even explain the amount of success we've seen..."
"Kibly is exactly what my business needed! I couldn’t understand why we weren’t seeing the results that other businesses were seeing, and it felt like I was working non-stop trying to collect happy feedback and reviews, but with no results. I gave it a shot as a last ditch effort, and I can’t even begin to explain the amount of success we’ve seen since doing so! I’m working less, making more, and getting more positive reviews than I know what to do with!
Thanks!"
- Ryan
Start Using Kibly In 3 Simple Steps
Kibly integrates with your Amazon Seller Central account and starts working for you in less than 5 minutes!
Step 1: Create a Kibly Account
Kibly offers you the chance to create an account that's completely Free to start. We do this so you can get a feel for the software & save money by only paying for the features you want use!
Step 2: Enter Your Amazon Account Information
10 Seconds - Just click the link your Amazon Seller Account with Kibly
Step 3: Schedule Your Emails With 1 Click
One and DONE! Take advantage of our proven, done-for-you email sequences and templates. We've split-tested these templates on over 100 MILLION orders! You can set them up, with just 1 click!
Ready for Reviews Like These?...
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